You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We recommend contacting us as soon as possible, as we process orders quickly and cannot guarantee cancellation if your order has already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will process your refund within 5 business days. The refund will be applied to your original payment method. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order, the standard shipping cost will be deducted from your refund amount for the returned items.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may take additional time to process the refund before it appears in your account.
If you've checked with your financial institution and still haven't received your refund, please contact us immediately. We will investigate the issue and work with our payment processor to resolve it as quickly as possible. Please have your order number and refund confirmation email ready when contacting us.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: 4246 Ray Drive
Address: 4246 Ray Drive, Montgomery, AL
Email: [email protected]
Phone: +1 614 455 0058
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
